Products & Services
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Links
Associations
NAEC
National Association of Elevator Contractors
NAESA International
National Association of Elevator Safety Authorities
NAVTP
National Association of Vertical Transport Professionals
EEA
European Elevator Association
LEIA
Lift and Escalator Industry Association
LESA
Lift Engineering Society of Australia
CEA
China Elevator Association
IAEE
International Association of Elevator Engineers
KESI
Korea Elevator Safety Institute
Liftinstituut
Netherlands
VFA
Verband für Aufzugstechnik
AILU
Association of Industrial Laser Users
La Fédération des Ascenseurs
France
Verband Deutscher Verkehrsunternehmen
GermanyCodes and Standards
AFNOR
Association française de Normalisation
ANSI
American National Standards Institute
ASTM
American Society for Testing and Materials
ASME
American Society of Mechanical Engineers
BSI
British Standards Institution
CSA
Canadian Standards Association
ISO
International Organisation for StandardisationPublications
Elevator World
Elevatori
Elevation
China Elevator Magazine
NAEC
National Association of Elevator Contractors
NAESA International
National Association of Elevator Safety Authorities
NAVTP
National Association of Vertical Transport Professionals
EEA
European Elevator Association
LEIA
Lift and Escalator Industry Association
LESA
Lift Engineering Society of Australia
CEA
China Elevator Association
IAEE
International Association of Elevator Engineers
KESI
Korea Elevator Safety Institute
Liftinstituut
Netherlands
VFA
Verband für Aufzugstechnik
AILU
Association of Industrial Laser Users
La Fédération des Ascenseurs
France
Verband Deutscher Verkehrsunternehmen
GermanyCodes and Standards
AFNOR
Association française de Normalisation
ANSI
American National Standards Institute
ASTM
American Society for Testing and Materials
ASME
American Society of Mechanical Engineers
BSI
British Standards Institution
CSA
Canadian Standards Association
ISO
International Organisation for StandardisationPublications
Elevator World
Elevatori
Elevation
China Elevator Magazine
Frequently Asked Questions
For answers to commonly asked questions relating to our products, please refer to our FAQ section before contacting technical support.
Technical Support
Complimentary Technical Support is provided for all Drucegrove products. Our engineers deal with all responses and will endeavour to give you an answer immediately, or get back to you as soon as possible.
Telephone: +44 (0) 1992 650486 and select Technical Support.
Email:
Telephone: +44 (0) 1992 650486 and select Technical Support.
Email:
Returns Procedure
Standard warranty is 12 months from the receipt of the goods. In the event you need to return a product to us for inspection, please follow our returns procedure as outlined below:
1. Quote the service call number given by our engineer.
2. Quote the product(s) serial number and program if applicable.
3. It is important to provide a detailed fault description: insufficient descriptions may delay the resolution.
4. Confirm the contact details and address for the products return.
5. Please provide a purchase order number for the inspection charge, if applicable.
1. Quote the service call number given by our engineer.
2. Quote the product(s) serial number and program if applicable.
3. It is important to provide a detailed fault description: insufficient descriptions may delay the resolution.
4. Confirm the contact details and address for the products return.
5. Please provide a purchase order number for the inspection charge, if applicable.
